FAQs

My browser is compatible according to your list, but I'm still experiencing issues with eConsent/eSigning of Disclosures. What do I do next?

Your browser's cookie settings may need to be updated. Please follow the steps provided below:

  • Safari (Mac):
    • With Safari open, choose "Safari" from the top-left corner of your screen
    • Select "Preferences" from the menu, then "Privacy"
    • Uncheck both the "Prevent cross-site tracking" and "Block all cookies" options
  • Settings on Safari
  • Safari (iPhone/iOS):
    • Open the "Settings" app
    • Scroll down and select "Safari"
    • Scroll down to the "PRIVACY & SECURITY" section and toggle off both the "Prevent Cross-Site Tracking" and "Block All Cookies" options
  • Settings on Safari
  • Google Chrome (all operating systems):
    • At the top-right corner of your browser window, click on the three, vertical dots, then "Settings" and choose "Advanced"
    • Under "Privacy and Security," select "Site Settings" and then "Cookies and site data"
    • Toggle off the "Block 3rd-Party Cookies" option
  • Settings on Chrome