FAQs

I sent my payment to my previous servicer. What should I do?

Your previous servicer will forward any payments received to Pennymac within 60 days after your loan is transferred and we will credit it to your account without a late fee. All payments received by your previous mortgage company during the 60 days following the date of transfer will be treated as on-time payments, and will be forwarded to Pennymac to apply to your account. After 60 days, please send all of your payments to Pennymac to ensure they are applied to your loan on time. If you have questions about where to send your payments, please visit: https://www.pennymac.com/my-account/making-payments