FAQs

I sent my payment to my previous servicer. What should I do?

Please don't worry! It is very common for a payment to accidentally go to a previous servicer right after a loan transfer, and there is a built-in grace period designed specifically to protect you.

Here is how your misdirected payment will be handled:

• Within the first 60 days: If you accidentally send a payment to your previous mortgage company during the first 60 days following your transfer date, they will simply forward the funds directly to Pennymac. We will apply it to your account as soon as we receive it, and we will not charge you a late fee. Your payment will be treated as if it arrived perfectly on time.
• After 60 days: Once the 60-day grace period ends, your previous servicer is no longer required to forward payments to us. Instead, they will likely return the funds directly to you, which could cause a delay in paying your current Pennymac bill.

Update your payment information:

To ensure your future payments come directly to us, please review our complete Making Payments guide for our official mailing addresses, phone system instructions, and secure online AutoPay options.