FAQs

A borrower on the loan has passed away. What are the next steps?

Please accept our deepest condolences for your loss. We are here to help you navigate this transition as smoothly as possible.

To help us update the account, please provide a copy of the death certificate at your earliest convenience. You can submit this document via the Message Center in your online account or by mail.

What happens next depends on your situation:

• If there is a co-borrower on the mortgage: The co-borrower will continue to be responsible for the loan and may continue to manage the account and make payments as usual.
• If you have inherited interest in the property: You may be eligible to become a Successor in Interest. This status allows you to manage the account and make payments.
• If you wish to take full ownership: If you later decide you would like to take full financial ownership of the loan, you can apply for an assumption. This typically involves a formal review of your credit and income to ensure eligibility.