FAQs

If I sign up for automatic payments today, do I need to make my payment due this month?

It depends on the “First Draft Date” you choose during enrollment. When you set up Monthly AutoPay, the system will provide a confirmation screen detailing exactly when your first automatic draft will occur.

• If your first draft is scheduled for THIS month: You do not need to make a manual payment. (For example, if you enroll on the 1st and select the 12th as your recurring draft date, AutoPay will cover this month’s bill).
• If your first draft is scheduled for NEXT month: You must manually pay your current month’s bill to avoid late fees.

Important Prerequisite:

To enroll in AutoPay, your loan must already be current. If you currently have a past-due balance, you will need to make a one-time manual payment to bring the account current before the AutoPay system will allow you to enroll.