FAQs

How can I send correspondence or provide feedback to Pennymac about my customer experience?

We genuinely value your feedback. The best and most secure way to send correspondence, ask questions, or submit concerns is through our Secure Message Center.

Log in to your account and send a request via the Secure Message Center.

If you need to send supporting documents, you can easily attach them to your message. Please create a copy (PDF format is preferred) and attach it before sending. This secure method ensures your information gets to us safely and quickly.