FAQs

Why was the mortgage payment from my online bill pay service delayed?

Pennymac is set up to receive electronic payments with most large banks and can usually be delivered in 1-2 business days. Some bill pay services (e.g smaller banks and credit unions) issue paper checks to Pennymac. Those payments are typically delivered by regular mail within 5-7 business days from the date you initiated the transaction. Setting up automatic payments through Pennymac's AutoPay service will avoid these delays.