FAQs

I have paid my loan in full. When will I receive my escrow or surplus balance?

Once your loan has been paid in full, the escrow/surplus balance (if any) will be refunded by check sent to the mailing address in our system OR sent electronically within approximately 15-20 business days from the date of the payoff transaction. If you are moving, please be sure to provide any change of address at the time of your loan payoff.