FAQs

What if I have trouble accessing my account online?

Here are some basic troubleshooting tips to help you log in successfully:

• Check that your username and password are correct. If you aren't sure, please start with Forgot Username. Once you have confirmed the correct Username, please use Forgot Password.
• Clear your browser’s cache and cookies. For step-by-step instructions, google your browser name along with “clear cache, cookies.”
• For PENNYMAC Mobile, be sure you have the most up-to-date version by visiting the App Store or Google Play Store.