FAQs

How do I avoid or discontinue lender-placed insurance?

To avoid or cancel lender-placed insurance, you must provide Pennymac with proof of your own continuous coverage (your Insurance Declarations Page).

Once we receive and verify your proof of insurance, we will cancel the lender-placed policy. If you were charged for overlapping coverage during a period where you already had your own policy, those premiums will be refunded to your escrow account.

How to provide proof of coverage:

  • Upload (Fastest): Visit mycoverageinfo.com/pennymac
    • Enter your loan number, property zip code, and the last 4 digits of your SSN.
    • Follow the prompts to upload your Declarations Page.
  • Fax: 866.235.1215
  • Mail: PO Box 6618, Springfield, OH 45501-6618
  • Phone: Call our Insurance Department at 866.318.0208

Processing Time:

We will update your account within 3–5 business days of receiving your documents. Once complete, your new insurance details will be reflected in the Escrow section of your online account.