FAQs

How do I authorize someone else to discuss my loan information?

Please Note: Authorized Third Parties cannot create an online account and we encourage customers to not share their online credentials. If you would like to authorize a third party to call our Customer Service team to obtain access to your account information or to make payments, please follow these steps: Create a copy (PDF format preferred) of your signed written authorization request. Include the following:

• Name of the Third Party you are authorizing
• How long the authorization is for (limited time or life of loan or expires on a certain date)
• Loan Number you are authorizing
• Required handwritten signature with date

Visit the secure Message Center of your online account. Compose and send a message with the authorization request as an attachment.