FAQs

How do I authorize someone else to discuss my loan information?

We’re happy to help you authorize someone to access your loan. To protect your privacy and keep your account secure, we just need a few key details in writing. Please provide a signed authorization request that includes these four items:

• Authorized Name: The full name of the person you are authorizing.
• Duration: How long the authorization should last (e.g., life of the loan, six months, or until a specific date).
• Loan Number: Your full Pennymac loan number.
• Signature & Date: Your handwritten signature and the date the request was signed.

How to submit your request:

The most efficient way to send this is to scan or take a clear photo of your signed request. Then, simply log into your online account and upload the file through our Message Center as a Secure Message.

We will verify and update your account within two to three business days. Once processed, we will be ready to assist your authorized representative.