FAQs

What is the insurance claim check process?

When a disaster strikes your home, your insurance company may issue an insurance claim check, which can also be called loss draft funds. A claim check is meant to cover various costs, including repairs.

If the insurance claim check is sent to us:

• Depending on the loan status and the amount of the insurance funds, we may endorse it and send it to you to complete the repairs; or
• If the total claim is over $40,000, or the account is delinquent, we may instead deposit it and distribute the amount to you incrementally, as repairs are completed, once all required documents have been received.

You can visit www.insuranceclaimcheck.com for more information. You can also call our Loss Draft Department at 866.314.0498 to learn more.