Need help? No problem. We're here for you.
Choose your topic
Purchase or Refinance
Online Application
Loan Payments
Having difficulty making payments? If so,
please call us at 866.545.9070
Pay Online
Log in @ PENNYMAC.com.
Use Our App
Download the Pennymac Mobile app from the App Store.
Pay By Phone
Automated Phone System
available 24/7
With a Customer Service
Representative
Mon-Fri 5am-6pm
Sat 7am-11am
Pacific Time Zone
Send By Mail
PennyMac Loan Services, LLC
P.O. Box 30597
Los Angeles, CA 90030-0597
Overnight Payments Mailing Address
PennyMac Loan Services
Attn: Lockbox Operations POB 30597
20500 Belshaw Ave.
Carson, CA 90746
Loan Servicing
For servicing on your existing mortgage
account with Pennymac
Customer Service Center
Pacific Time Zone
Mon-Fri 5am-6pm
Sat 7am-11am
Please have your loan number available.
Secure Online Messaging
Contact our customer service team with any inquiries by sending us a message through the Message Center by simply logging in to your account. You will be contacted by a representative that will help answer any inquiries you have.
General Correspondence
PennyMac Loan Services, LLC
Attention: Correspondence Unit
PO Box 514387
Los Angeles, CA 90051-4387
Notice of Error and Information Requests Only
DO NOT SEND PAYMENTS TO THIS ADDRESS. If you need the payment address, click here.
East Coast States:
PennyMac Loan Services, LLC
PO Box 950002
Fort Worth, TX 76155-9802
Or West Coast States:
PennyMac Loan Services, LLC
PO Box 5133
Thousand Oaks, CA 91359-5133
My m.a.c Team
Eastern Time Zone
Mon-Fri 8am-9pm
Please have your loan number available.
Our Headquarters
Corporate Offices
3043 Townsgate Rd, Suite 200
Westlake Village, CA 91361 818.224.7442
Investor Relations
Isaac Garden
Media Relations
Kristyn Clark
Community Relations
Sales Offices
Franklin, TN
NMLS # 2168312
Honolulu, HI
NMLS # 828116
Moorpark, CA
NMLS # 1166419
Pasadena, CA
NMLS # 968525
Phoenix, AZ
NMLS # 1985303
Plano, TX
NMLS # 1481509
Roseville, CA
NMLS # 516004
Summerlin, NV
NMLS # 364187
Tampa, FL
NMLS # 1224863
We Invite Your Feedback
At Pennymac, we're committed to providing exceptional service to every customer, every day. That’s why we eagerly welcome your feedback and take it to heart. We invite you to provide compliments, pass on ideas, raise concerns, or otherwise share what’s on your mind. This will help us create new products and services and develop solutions that are right by you. Your input will allow us to continue to strive for excellence and find innovative ways to serve you better.
If you prefer to speak with a Pennymac representative instead, please call 800.777.4001. If you’d like to reach us by mail, please send your feedback along with your name, address, and phone number to:
Attention: Pennymac Feedback
PO Box 514387
Los Angeles, CA 90051-4387
