Pennymac is the lender you can call home.

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Purchase or Refinance

Online Application

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Sales Center Hours

Pacific Time Zone


Mon-Fri 5am-6pm

Sat 7am-3pm

Loan Payments

Having difficulty making payments? If so,
please call us at 866.545.9070

Pay Online

Pay Online


User our app

Use Our App

Download the Pennymac Mobile app from the App Store.

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Pay by Phone

Pay By Phone


Automated Phone System
available 24/7

With a Customer Service

Mon-Fri 5am-6pm

Sat 7am-11am

Pacific Time Zone

Send By Mail

Send By Mail

PennyMac Loan Services, LLC

P.O. Box 30597

Los Angeles, CA 90030-0597

Send By Mail

Overnight Payments Mailing Address

PennyMac Loan Services

Attn: Lockbox Operations POB 30597

20500 Belshaw Ave.

Carson, CA 90746

Loan Servicing

For servicing on your existing mortgage
account with Pennymac

Customer Service Center

Pacific Time Zone

Mon-Fri 5am-6pm

Sat 7am-11am


Please have your loan number available.

Secure Online Messaging

Contact our customer service team with any inquiries by sending us a message through the Message Center by simply logging in to your account. You will be contacted by a representative that will help answer any inquiries you have.

General Correspondence

PennyMac Loan Services, LLC
Attention: Correspondence Unit
PO Box 514387
Los Angeles, CA 90051-4387

Notice of Error and Information Requests Only

DO NOT SEND PAYMENTS TO THIS ADDRESS. If you need the payment address, click here.

East Coast States:

PennyMac Loan Services, LLC
PO Box 950002
Fort Worth, TX 76155-9802

Or West Coast States:

PennyMac Loan Services, LLC
PO Box 5133
Thousand Oaks, CA 91359-5133

My m.a.c Team

Eastern Time Zone

Mon-Fri 8am-9pm


Please have your loan number available.

Our Headquarters

Corporate Offices

3043 Townsgate Rd, Suite 200
Westlake Village, CA 91361 818.224.7442

Media Relations

Kristyn Clark


Community Relations

Sales Offices

Franklin, TN

NMLS # 2168312

6840 Carothers Parkway
Suite 500
Franklin, Tennessee 37067 (615) 761-9480

Honolulu, HI

NMLS # 828116

500 Ala Moana Blvd
Suite 460
Honolulu, Hawaii 96813 (808) 441-4930

Moorpark, CA

NMLS # 1166419

6101 Condor Drive
Suite 200
Moorpark, California 93021 (866) 545-9070

Pasadena, CA

NMLS # 968525

251 South Lake Avenue
Sixth Floor
Pasadena, California 91101 (626) 657-0800

Phoenix, AZ

NMLS # 1985303

3201 E. Elwood Street
Suite 100
Phoenix, Arizona 85034 (623) 250-2299

Plano, TX

NMLS # 1481509

2201 W. Plano Parkway
Suites 150 and 300
Plano, Texas 75075 (817) 494-0240

Roseville, CA

NMLS # 516004

3013 Douglas Blvd
Suite 250
Roseville, California 95661 (916) 245-1515

Summerlin, NV

NMLS # 364187

10550 West Charleston Blvd
Suite A
Las Vegas, Nevada 89135 (702) 659-7520

Tampa, FL

NMLS # 1224863

9009 Corporate Lake Dr.
Suites 100 and 320
Tampa, FL 33634 (813) 498-0886