New loan

Connect with a loan expert

Choose a dedicated loan specialist who will find the right loan for you, help you save, and guide you every step of the way.

Find your expert
Start a loan application

Take the first step with our simple online form that lets you apply for a loan anytime, from any device.

Apply online now
Give us a call

Let’s talk when it works for you.

Mon - Fri: 5 a.m. - 6 p.m. PT
Sat: 7 a.m. - 1 p.m. PT
Sun: 6 a.m. - 12 p.m. PT


In-progress loan

Talk with your loan team

Give us a call, and please be sure to have your loan number handy.

Mon - Fri: 5 a.m. - 6 p.m. PT


Finish your application

Simply log in to pick up where you left off and complete the online loan application you already started.

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Loan payments

Having difficulty making payments? If so,
please call us at 866.545.9070

Pay online

Log in to your online account to make a one-time payment or set up AutoPay.

Go to my account
Pay on the app

Download the Pennymac mobile app on your smartphone for ultimate convenience.

Get it on Google Play
Get it on app store
Pay by mail

Send a check and include your loan number.

PennyMac Loan Services, LLC
P.O. Box 30597
Los Angeles, CA 90030-0597

Pay by phone 24/7
(automated system)

Use our automated phone system to make a payment anytime, 24/7.


Pay by phone
(live representative)

Speak with customer service.

Mon - Fri: 5 a.m. – 6 p.m. PT
Sat: 7 a.m. – 11 a.m. PT


Pay by overnight mail

Send a check by express mail and include your loan number.

Pennymac Loan Services
Attn: Lockbox Operations POB 30597
20500 Belshaw Ave.
Carson, CA 90746

Note: Fees may apply for debit card payment processing.

Existing loan

Send a secure message

Log in to your online account to securely access chat or the Message Center for fast answers.

Go to my account
Talk with customer service

Please be sure to have your loan number handy.

Mon - Fri: 5 a.m. – 6 p.m. PT
Sat: 7 a.m. – 11 a.m. PT


Mail correspondence

Send us your comments or questions.

PennyMac Loan Services, LLC
Attention: Correspondence Unit
PO Box 514387
Los Angeles, CA 90051-4387

Note: Please send notice of error and information requests to the following address nearest to you.
PLEASE DO NOT SEND PAYMENTS TO THESE ADDRESSES. (See "Loan payments" section above for payment address.)

West Coast States:
PennyMac Loan Services, LLC
PO Box 5133
Thousand Oaks, CA 91359-5133
East Coast States:
PennyMac Loan Services, LLC
PO Box 950002
Fort Worth, TX 76155-9802

Corporate info

Community relations

Media relations


3043 Townsgate Rd, Suite 200
Westlake Village, CA 91361


Office locations

Franklin, TN

NMLS # 2168312

6840 Carothers Parkway
Suite 500
Franklin, Tennessee 37067 (615) 761-9480

Plano, TX

NMLS # 1481509

2201 W. Plano Parkway
Suites 150 and 300
Plano, Texas 75075 (817) 494-0240

Honolulu, HI

NMLS # 828116

500 Ala Moana Blvd
Suite 460
Honolulu, Hawaii 96813 (808) 441-4930

Roseville, CA

NMLS # 516004

3013 Douglas Blvd
Suite 250
Roseville, California 95661 (916) 245-1515

Moorpark, CA

NMLS # 1166419

6101 Condor Drive
Suite 200
Moorpark, California 93021 (866) 545-9070

Summerlin, NV

NMLS # 364187

10550 West Charleston Blvd
Suite A
Las Vegas, Nevada 89135 (702) 659-7520

Pasadena, CA

NMLS # 968525

251 South Lake Avenue
Sixth Floor
Pasadena, California 91101 (626) 657-0800

Tampa, FL

NMLS # 1224863

9009 Corporate Lake Dr.
Suites 100 and 320
Tampa, FL 33634 (813) 498-0886

Phoenix, AZ

NMLS # 1985303

3201 E. Elwood Street
Suite 100
Phoenix, Arizona 85034 (623) 250-2299