FAQs

How will I be notified of a payment increase on my buydown loan?

We want to make sure you are fully prepared for your scheduled buydown payment changes. To keep you informed, we will notify you through multiple channels as your adjustment date approaches:

• Early Reminders: Keep an eye out for communications starting approximately six months before your scheduled payment change. We will send these helpful reminders via email and standard mail.
• Official Confirmation Letter: Once your new payment amount is officially calculated, we will send you a letter detailing your exact updated monthly payment.
• Billing Statements: Your new payment amount will also be clearly reflected on your regular billing statements moving forward.
• Online Access: You can review your confirmation letters and past billing statements at any time. Simply log in to your secure account and navigate to the Statements & Documents section.