FAQs

What happens if I do not have enough funds to cover my payments?

If your account does not have enough funds to cover the full payment amount, the payment will not process successfully. We will then reattempt the payment and you may be charged non-sufficient funds (NSF) fees. If funds are still insufficient during the second attempt, the payment will not be processed. If you’re enrolled in AutoPay, and the transaction fails on the second attempt, your AutoPay may be suspended or canceled. If you are experiencing a hardship or anticipate it may become a problem, please contact us to discuss payment assistance options.