FAQs

Where should I send my insurance bill?

Most of the time, you don’t need to send your regular insurance bill to us at all! How your bill is handled depends on whether or not you have an escrow account.

Tip: Not sure if you have an escrow account? Log in to your secure account and visit the Escrow Center to check.

If your insurance is paid through Escrow

As long as Pennymac is listed as the “mortgagee” on your insurance policy, your insurance company will automatically send the bill to us, and we will pay it from your escrow funds.

What if I received a delinquent notice?

If your insurance company sends you a notice saying your bill is past due, we need to know right away! Please have your loan and policy information ready and contact our Insurance Department so we can quickly issue the payment:

If your insurance is NOT paid through Escrow

You are responsible for paying your premium directly to your insurance agent or carrier. Please do not send these bills to Pennymac.

Important Warning About Lapsed Policies:

If you fail to pay your premiums and your policy is canceled, Pennymac will be required to purchase a policy to protect the property. This is called “force-placed” or “lender-placed” insurance.

  • It will increase your monthly mortgage payment.
  • It is typically much more expensive than a policy you would purchase yourself.
  • It may not provide the same level of coverage for your personal belongings.