of Team USA and the LA28 Olympic and Paralympic Games.
Key steps to get started
Create your
new account
Use your loan number, which is on your Welcome letter and email.
Choose your
preferences
Personalize your loan experience with options in your account to go paperless, select your language preference and more.
Download
the App
Set up your account to manage
your mortgage with ease
Your online account makes it simple to set up AutoPay, go paperless, chat with us, view documents, make one-time payments and more.
Make quick, one-time payments or set up recurring payments
Enroll in paperless statements to cut clutter and keep documents in one place
Set up eDibursements for account refunds
Check your payment history and access documents anytime
Email us using the secure messaging center or chat with us
View and manage escrow, property tax and insurance payments
See why we 
our homeowners why they Pennymac
Get to know more about us
Over 5 million homeowners have relied on Pennymac to achieve their aspirations of home since we opened our doors over 15 years ago. As the #2 overall mortgage lender* and a recognized leader in servicing, we offer a full range of personalized solutions including FHA, VA, home equity, and jumbo loans, as well as programs for first-time homebuyers and down payment assistance. We are the Official Mortgage Supporter of the 2026 and 2028 U.S. Olympic and Paralympic Teams, and a Proud Supporter of the LA28 Olympic and Paralympic Games. Learn more about us
Frequently asked questions
Yes, your previous servicer will forward any payments received to Pennymac within 60 days after your loan is transferred, as required by law, and we will credit it to your account without a late fee. All payments received by your previous mortgage company during the 60 days following the date of transfer will be treated as on-time payments and will be forwarded to Pennymac to apply to your account.
No, the terms of your loan do not change as a result of the transfer.
Typically when a home is purchased and there's a change in ownership, property taxes are reassessed by the tax collector and a supplemental tax bill is issued. The supplemental tax bill is a one-time tax, and is sent to you directly, not Pennymac.
If Pennymac pays your taxes on your behalf from an escrow account and you receive a supplemental tax bill after the purchase of your new home, please contact us as we may have collected funds at closing specifically to cover this bill. Once the tax payment is disbursed from your escrow account, we will reanalyze your escrow account. If a shortage exists, your monthly payment will be adjusted to cover the difference. You can send the bill to us by doing one of the following:
- Log into your Pennymac account and send us a Secure Message with a copy of your bill
- Send your request via fax to (866) 577-7205
- Call our Customer Service Department at (800) 777-4001
Mail to:
P.O. Box 514387
Los Angeles, CA 90051-4387
Make sure that your Pennymac loan number is clearly written on your tax bill, and include your request that we pay these taxes from your escrow account. You should expect that payment for these one-time only bill types will cause a shortage or deficiency in your escrow account that will increase your monthly mortgage payments the following year.
If you are currently making your payments through a bill pay service, we encourage you to sign up for AutoPay through Pennymac AutoPay Monthly or Bi-Weekly programs instead. This ensures that your payments will be received on the day you prefer. If you would rather continue using your bill pay service, please ensure that you have updated the payee information and billing address to our payment processing mailbox as follows: PennyMac Loan Services, LLC, PO Box 30597, Los Angeles, CA 90030-0597
Yes, if you currently have an escrow account for the payment of your taxes and/or insurance premiums, Pennymac will continue collecting these funds and making the payments on your behalf.
We will honor any existing repayment plans, trial modification plans or loan modifications entered into with your prior servicer. Please contact one of Pennymac’s specialized modification representatives for more details. If an application is being evaluated by your prior servicer, we will continue that evaluation.
Have a question?
Chat
Secure Chat is available once you have Registered and Logged In to your account
Phone
Our specialists are here to help you Mon-Fri 5am-6pm | Sat 7am-11am 800.777.4001
