Please try again with a different number or call us now at (866) 549-3583 to speak with one of our helpful representatives.
Welcome to Pennymac
Manage your home
loan with ease.
We're happy to be working on behalf of your lender to service your home loan. Now that you're part of the Pennymac family, we're here for you every step of the way.
Let’s get you set up
Set up your online account to get started. Have your loan number ready, which can be found on your Welcome Letter and Email.
Take three easy steps to get started
Create Your
Account
Manage your home loan the easy way from anywhere, anytime, and on any device. Create my account.
Set Up AutoPay
AutoPay gives you one less thing to worry about every month. While not required, we think you’ll enjoy the freedom this option offers.
Choose Your
Preferences
Personalize your home loan experience to suit your lifestyle. Set up paperless billing, language preferences and more.
You have an exclusive bonus with Pennymac
Save $2,000 when you refinance within three years*
Now that you are a homeowner with Pennymac, you have access to incredible programs and services to help you accomplish your aspirations of home throughout the years to come.
Access helpful tools that make your journey an easy one
Choose Your Payment Method
Make quick one-time payments or set up recurring payments
Go Paperless
Enroll in and view paperless statements directly from your dashboard
Get Refunds
Set up eDisbursements for account refunds
Access On the Go
View important statements, documents and loan payment history
Secure Messaging
Email us directly from your account using the secure messaging center
Manage Your Account
View and manage escrow, property tax and insurance payments
Frequently asked questions
Yes, your previous servicer will forward any payments received to Pennymac within 60 days after your loan is transferred, as required by law, and we will credit it to your account without a late fee. All payments received by your previous mortgage company during the 60 days following the date of transfer will be treated as on-time payments and will be forwarded to Pennymac to apply to your account.
No, the terms of your loan do not change as a result of the transfer.
Typically when a home is purchased and there's a change in ownership, property taxes are reassessed by the tax collector and a supplemental tax bill is issued. The supplemental tax bill is a one-time tax, and is sent to you directly, not Pennymac.
If Pennymac pays your taxes on your behalf from an escrow account and you receive a supplemental tax bill after the purchase of your new home, please contact us as we may have collected funds at closing specifically to cover this bill. Once the tax payment is disbursed from your escrow account, we will reanalyze your escrow account. If a shortage exists, your monthly payment will be adjusted to cover the difference. You can send the bill to us by doing one of the following:
- Log into your Pennymac account and send us a Secure Message with a copy of your bill
- Send your request via fax to (866) 577-7205
- Call our Customer Service Department at (800) 777-4001
Mail to:
P.O. Box 514387
Los Angeles, CA 90051-4387
Make sure that your Pennymac loan number is clearly written on your tax bill, and include your request that we pay these taxes from your escrow account. You should expect that payment for these one-time only bill types will cause a shortage or deficiency in your escrow account that will increase your monthly mortgage payments the following year.
If you are currently making your payments through a bill pay service, we encourage you to sign up for AutoPay through Pennymac AutoPay Monthly or Bi-Weekly programs instead. This ensures that your payments will be received on the day you prefer. If you would rather continue using your bill pay service, please ensure that you have updated the payee information and billing address to our payment processing mailbox as follows: PennyMac Loan Services, LLC, PO Box 30597, Los Angeles, CA 90030-0597
Yes, if you currently have an escrow account for the payment of your taxes and/or insurance premiums, Pennymac will continue collecting these funds and making the payments on your behalf.
We will honor any existing repayment plans, trial modification plans or loan modifications entered into with your prior servicer. Please contact one of Pennymac’s specialized modification representatives for more details. If an application is being evaluated by your prior servicer, we will continue that evaluation.
Pennymac’s mortgagee clause is: PennyMac Loan Services, LLC Its Successors And/Or Assigns P.O. Box 6618, Springfield, Ohio 45501-6618
Have a question?
Chat
Secure Chat is available once you have registered and logged in to your account.
Phone
Our specialists are here to help you Mon-Fri 5am-6pm | Sat 7am-11am 800.777.4001
Helpful Account Resources
Pennymac is guided by our core values to be Accountable, Reliable, and
Ethical in all we do. As a leader in the industry, we are committed to
providing you with an exceptional homeownership journey.
